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19 Moonstone Circle
Wylie TX 75098

Call or email anytime! Service appointments available 10am-7pm - 7 days a week!

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LapTek is CompTia A+ Certified Since 2000

LapTek is CompTia Network+ Certified Since 2001

LapTek is CompTia iNet+ Certified Since 2000

LapTek is Cisco CCNA Certified Since 2001

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Please properly recycle old electronics and keep them out of the trash! Contact us for more recycling information.

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services broken and sick computers in Dallas, Denton, Collin, Rockwall and Tarrant counties.

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LapTek Mobile Computer Repair - 5 Star Service!

Is the power connection on your laptop loose or only making a connection intermittently? You may have a bad DC power jack. LapTek is here to help! In most cases we can provide same-day or next-day service in the Dallas/Ft. Worth Texas area for $100 Flat! No hidden charges! The flat $100.00 fee to replace your laptop's DC power jack in the Dallas/Ft. Worth area includes all labor, materials and parts. In-home/In-business field service available! 1-2 hour turn-around on all DC power jack replacements! This service repairs the following problems: Having to hold your AC/DC power adapter at a tilt (or wiggle) to make a good connection. Random loss of power. Unstable power connection or battery charging intermittently. Fallen or dropped laptop while AC/DC adapter was plugged into power jack. Worn DC input power jack causing a loose connection. Unable to power on laptop after buying new AC/DC power supply/adapter.


* Lost laptop power connection when laptop is moved or adjusted.
* Broken or cracked DC power jack from fall, drop, tug or trip.
* DC power jack connection has worsened over time.
* Laptop will not charge battery but laptop will boot up with a good battery.
* LED(s) flash or LCD Screen dims when the AC/DC power adapter tip is adjusted.

Initial Remedies:

1) First try removing your battery and try booting the laptop on the AC/DC power adapter alone. If you are still experiencing no power, random shutoff or power loss while running power solely off of the AC/DC power adapter you need to have your DC power jack replaced. If your laptop runs fine you may need a new battery.

2) Second use another known working AC/DC power adapter & power cord other than the one you're currently using. It is possible for the tip on AC/DC power adapters to go bad as well. A few aftermarket AC power adapters have a manual voltage switch, please verify the correct voltage is set by checking the base of the laptop. Most laptops are 19v, 15v or 21v.

3) Also try using a known working and fully charged battery from another laptop to boot-up your laptop. If you laptop works on a discharging battery but not the DC power jack you either have a bad AC/DC power adapter and/or need to have your DC power jack replaced. Why has my DC power jack gone bad? The cause of this problem is quite normal and is typically caused by one or more of the following problems: Normal wear and tear on power jack. Excessive pressure applied to jack during normal use. Excessive pressure applied to power jack during a fall, trip, drop, or jank. Non-visible but natural DC power arc causing oxidation and warping of the internal metal clips in the DC power jack. Also cold / cracked solder where the DC power jack is soldered into the motherboard can cause power jack problems.

Parts and availability:

We stock all major and some hard to find branded laptop DC Power Jacks. Although we stock a lot of parts, several DC Power Jacks have to be special ordered.

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